Refund policy

We accept returns of defective Bye Bye Button products within 30 days of delivery. Returns for reasons other than a product defect are not accepted.

How to start a return
Please contact us with your order number and a short description of the problem. If your return is approved, we'll email you a prepaid return shipping label at no cost to you. Returns go to P.O. Box 10592, Bozeman, MT 59719. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or if you received the wrong item, so we can make it right.

Replacements and refunds
For an approved defective return, you can choose a replacement or a refund. We'll let you know once we've received and inspected the returned item. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take additional time to post the refund. If more than 15 business days have passed since your return was approved, please contact us.

Exceptions
Gift cards are not returnable. Products bought through third-party marketplaces or retailers may also be subject to that seller's return policy.